← PomeowSupport · Version 3.6
How can we help?
For help, feedback, or accessibility questions, write to us directly.
Email supportCommon questions
How do focus sessions, fish and growth work?
Choose 15, 25, 45 or 60 minutes and start. A completed session adds focused time, can advance your daily goal and awards fish. Fish are earned only by focusing; they cannot be purchased. The complete timer and growth journey are free.
Why didn't my completion notification appear?
Open Settings > Notifications > Pomeow and allow notifications. Alerts are scheduled locally on your device.
Why don't I see the Dynamic Island companion?
Dynamic Island is available only on supported iPhone models. Live Activity can still appear on the Lock Screen. Check that Live Activities are allowed for Pomeow and start a focus session.
How do I restore a gift pack?
Open Stats, go to the Gift shop and choose Restore purchases. Use the same Apple Account that made the original non-consumable purchase. Gift packs are optional cosmetics; your focus history and earned fish do not depend on them.
How does optional iCloud backup work?
In Your cat's world, turn on “Keep this cat's growth in iCloud.” Completed history, relationship memories, cat identity, earned fish, wardrobe, mementos, adventures and settings go to your private CloudKit database. Active sessions, buddy links, Location and weather cache are excluded. Restore is an explicit choice on a fresh installation.
How do I use Focus Buddy?
Sign in to iCloud, open Focus Buddy and share the private one-person invitation with someone you trust. The private CKShare is visible only to its participants. Exact focus minutes and failed sessions are never shared. You can export, unlink or delete buddy cloud data from Stats.
Why does the weather not match where I am?
Season and time-of-day scenes always work offline. Real weather is optional and needs Location permission for a live WeatherKit request. Location is not saved in Pomeow or CloudKit.
Where is my focus history stored?
It stays on your device by default. If you explicitly enable private iCloud backup, selected completed progress is stored in your private CloudKit database. Pomeow has no account, analytics, ads or tracking.
Read the Pomeow privacy policy.