VisitLine help
@ Email ussupport@codeverything.cn →Can I set an exact follow-up time?
Yes. Choose a date for the follow-up, then add a specific time. You can turn its reminder on or off separately. The screen shows whether it is scheduled or needs notification permission. Delivery also depends on your phone’s notification settings, Focus mode and other system settings.
How do I add another visit for the same client?
Open the client’s timeline and start a new visit. The client is already selected. Record a recap or type your notes, then review or change the client before saving.
Does the AI example contain real client data?
No. The example uses fictional information. Switch between the original note and the organized result to compare them. Always review your own AI results before saving.
Where are my records stored?
Records stay on your phone by default. VisitLine has no cloud copy of your records. Use iOS device migration, or save a complete backup to a folder outside the app and import it on your new phone.
How do I export my records?
In Settings, export readable records or choose the full data backup option to keep a complete copy. Check for private notes before sharing. Complete backups may include recordings and business-card photos; keep them secure.
Can I access my recordings?
Yes. Open the system Files app → On My iPhone → VisitLine. Recording filenames include the date and time.
When is audio sent to the cloud?
Not by default. In 0.2.2 (32) and later, an active subscription and your separate consent to cloud speech enhancement are required. The current recording, existing client names and aliases, and those clients’ contact names are then sent through the VisitLine server to Alibaba Cloud Model Studio Fun-ASR for transcription. Names from unassigned business cards are not sent as hints. Turn off this consent in Settings → AI data permissions to stop future uploads. Private-note fields and contact phone numbers are not attached, but personal information spoken in the recording is included. AI text organization requires separate consent.
Can I use VisitLine without a subscription?
Yes, with unlimited basic entries. Recording, on-device Chinese transcription, basic organization, clients, contacts, timelines, search, merging and export are included. A subscription adds cloud AI organization and optional cloud speech enhancement.
How much is the subscription, and what does it include?
In mainland China, it is CNY 12/month or CNY 120/year. Check your local App Store for prices elsewhere. Subscriptions renew automatically and include cloud AI organization. You can also separately enable up to 450 minutes of cloud speech enhancement per 30 days. If the limit is reached or cloud service is unavailable, transcription falls back to the device.
Can I still read my records after the subscription expires?
Yes. Existing records remain readable, whether or not you subscribe. Cloud AI features require an active subscription.
How do I cancel?
Open iPhone Settings → Apple Account → Subscriptions. After cancellation, your subscription remains active until the end of the current billing period.
How do I restore a subscription after reinstalling or changing phones?
Choose Restore Purchases in VisitLine’s settings or subscription screen, using the Apple Account used for the purchase. This restores subscription access only. Move local records separately with iOS migration or by importing a full data backup.
How do I move to a new phone?
On the old phone, make a full data backup and save the complete folder outside the app. On the new phone, import the backup, review the preview and restore it. You can also use iOS backup or Quick Start. Confirm that your external backup is saved before deleting the old app.
What if a company or person’s name is wrong?
Review and edit it on the confirmation screen before saving. Saved records can also be edited from their detail screen. The original spoken note remains available for reference. If the same company appears twice, merge it into another client from the client page.
